Frequently Asked Questions - FAQs

1. What is Reiki and how does it work?
Reiki is a Japanese healing technique that uses the power of energy to promote relaxation, reduce stress, and support healing. During a Reiki session, energy is channeled through the practitioner to the recipient, helping to balance the body’s energy systems and enhance emotional, physical, and spiritual well-being.

2. Are all of your products infused with Reiki energy?
Yes! Every product in our Cozy Alchemy collection is infused with Reiki energy to enhance its healing properties. From our crystals to candles, each piece is intentionally charged to bring peace, balance, and positive energy into your life.

3. How can I use Reiki-infused products?
Reiki-infused products can be used in various ways to enhance your well-being. You can incorporate them into your self-care rituals, use them during meditation or yoga, place them in your home or workspace for positive energy, or even carry them with you for daily healing and balance.

4. How do I know which Reiki-infused product is right for me?
Choosing the right Reiki-infused product depends on your personal needs and intentions. For example, if you’re seeking stress relief, you might opt for a calming Reiki-infused candle or an aura spray. If you’re working on emotional healing, crystals or jewelry may be more appropriate. Feel free to contact us if you need guidance in selecting the perfect product for your journey.

5. How long will it take for my order to ship?
Orders typically ship within 2-4 business days. We do not ship on weekends or holidays. Once shipped, domestic orders generally take 3-7 business days to arrive. International orders may take 7-21 days, depending on customs.

6. Do you offer international shipping?
Yes! We offer international shipping to many countries. Shipping times may vary, and customs duties or taxes are the responsibility of the customer.

7. What is your return and exchange policy?
We accept returns or exchanges within 30 days from the shipping date for unwanted or defective merchandise. A $7.50 shipping fee will be deducted from your refund for return shipping, and original shipping costs are non-refundable. Please note that final sale items cannot be returned or exchanged. International orders are not eligible for returns due to customs issues.

8. Can I request a personalized Reiki-infused product?
Yes! We are happy to work with you to create custom Reiki-infused products. Whether you're interested in a personalized crystal or a custom Reiki-charged keychain, feel free to reach out to us to discuss your specific needs.

9. How should I care for my Reiki-infused products?
To maintain the integrity and energy of your Reiki-infused products, we recommend storing them in a peaceful environment, away from excessive heat or direct sunlight. For crystals, regular cleansing (such as using sage or moonlight) can help maintain their energetic properties. Please refer to the care instructions for specific products.

10. Can I combine Reiki with other healing modalities?
Absolutely! Reiki works beautifully in conjunction with other holistic practices like meditation, yoga, aromatherapy, and even traditional medicine. Many people use Reiki as part of their self-care routine to enhance the benefits of other healing modalities.

11. What is the best way to contact Cozy Alchemy with questions or concerns?
If you have any questions, concerns, or need assistance, you can contact us via email at hello@cozy-alchemy.com or through our website’s contact form. We are always here to help and will respond as quickly as possible.

12. Are your products eco-friendly?
Yes, we strive to offer products that are both spiritually uplifting and eco-conscious. We use sustainable materials whenever possible and package our products with minimal waste to reduce our environmental footprint.

13. How can I stay updated on new products and promotions?
To stay informed about new arrivals, sales, and promotions, we encourage you to sign up for our email newsletter. You can also follow us on Instagram for the latest updates from Cozy Alchemy.

15. What payment methods do you accept?
We accept all major credit cards, as well as PayPal, Shop Pay, and other secure payment methods.